Deliveries

We offer same-day delivery in the municipalities of Lisbon!

MAINLAND PORTUGAL

• Deliveries within 24h* for Mainland Portugal (€4);
• Option "Pick up at Maria Avillez Jewellery Store" (no additional costs) - Ready for collection at our store in 15min;
  

*for orders placed until 2:30 PM.
Orders placed after this time will be delivered within 48h.

SPAIN

• Spain option (€5-7) - Delivery in 1/2 business days

ISLANDS

• Islands option (€8) - Delivery in 5/9 business days

EUROPE

• Europe option (€12) - Delivery in 6/8 business days
  

Care for Parts and Exchange/Return Policy

Care instructions for the pieces:

Oxidation (a natural process of silver) can be delayed and the life of silver plating extended by taking the following precautions:

• Avoid contact with abrasive products or situations, especially cosmetics, detergents, or perfumes;
• Avoid other situations that cause excessive wear and tear, which occur especially with rings and bracelets;
• Store the pieces in appropriate, sealed packaging to prevent the natural oxidation of the silver;
• Pack the parts carefully to avoid friction, ensuring that the wires remain closed and separated from each other;
• Sweat and chlorine do not contribute to the durability of the garments;
• Clean polished pieces occasionally with a cloth specifically for silver, and for gold-plated pieces, use a cloth specifically for gold-plated silver. For matte pieces, it is best to apply a liquid cleaner specifically for silver or gold-plated silver. We recommend Hagerty cloths or liquids ( hagertyportugal.com ).

The durability of the plating depends on how carefully you use and maintain your pieces.

Over time, the bath will fade. Whenever necessary, we can provide a new bath for a fee.


Exchange and Return Policy:

The exchange period is 30 days after the purchase date. The item must be returned in its original box and in perfect condition, along with the exchange receipt (essential for exchange purposes).
If the customer is unable to go to the store, they must send us an email and we will handle the exchange process through that channel. In this case, the shipping costs for sending both the item to be exchanged and the new item will be the customer's responsibility.

Exchanges during the Christmas period are only accepted until January 10th.
Returns are not accepted, but exchanges for a voucher valid for 1 year are available.

If you have any questions, you can contact us through the following means:
Email: info@mariaavillezjewellery.com
Mobile phone: +351 910 346 888

Size Guide

Rings

If you don't know your size, you can measure the inside diameter of a ring that serves as a reference and make the corresponding measurement:

If you don't have a ring that fits the finger you want to measure, you can also take a piece of string, wrap it around the knuckle of your finger, and mark where the string meets. Without removing the mark, extend the string along a ruler and match the measurements.

Bracelets

Our bracelets come in two styles: open and closed. To find your size, measure the circumference of your wrist for open bracelets, or your wrist circumference for closed bracelets, and let us know.

Necklaces

Most of our necklaces don't have sizing options, but you can adjust the length using the extender.